Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at prestigecollectives144@gmail.com. If your return is accepted, we will provide instructions on how and where to send your item. Please do not send products back without first contacting us, as the correct return destination may vary by item.

If your return is accepted, we’ll provide return instructions, including where to send your package. Return shipping costs, when applicable, will be communicated as part of the return process. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at prestigecollectives144@gmail.com. 

Damages and issues
Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item. Please include your order number and clear photos of the item and packaging when possible so we can evaluate the issue and work toward an appropriate resolution.

Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods, custom or personalized products, gift cards, and certain personal-care or hygiene products once opened or used. Items marked as final sale may also be non-returnable. Please contact us if you have questions about the return eligibility of a specific item before making your purchase.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve reviewed your return or refund request and let you know whether the refund has been approved. If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund after it has been issued. If more than 15 business days have passed since we approved your refund, please contact us at prestigecollectives144@gmail.com.